What do you need to know
Submit a complaint
You can submit your complaint about the municipality digitally via the button at the top of the page, via klachtencoordinator@hilversum.nl or by mail to:
The Mayor and City Counsel Members
P.O. Box 9900
1201 GM Hilversum
Please state the following in your complaint:
- Clear description of your complaint
- Your name, address and telephone number
After your complaint
A complaint is usually dealt with within 6 weeks. This can be extended by a maximum of 4 weeks. Longer delay is possible if you agree.
There are reasons for not handling your complaint:
- You have complained about this before
- It's been more than 1 year
- The complaint is part of a criminal investigation or prosecution ordered by the public prosecutor
- You can or could appeal
ombudsman
Do you disagree with the outcome of the complaint handling process? Or are you unable to resolve it with us? Then you can contact the National Ombudsman. They are independent and investigate the background of complaints about municipalities.
Other complaints
- For a complaint about, for example, loose paving stones, overhanging branches, litter or other nuisance on the street, you can contact us Notification public space
- If you do not agree with a decision made, for example a permit granted, traffic decision or a decision about your benefit, you can to object
- If you do not agree with your WOZ value or other municipal taxes, you can: object to municipal taxes
- If you feel that the municipality is taking a decision too late, you can declare the municipality in default. The municipality then has 14 days to make a decision. After that, the municipality must pay you a penalty. You can request a penalty payment via the form from the Ministry of the Interior
What do you have to do
For more information about complaints about the municipality, please contact the complaints coordinator: (035) 629 27 54. Or email to: klachtencoordinator@hilversum.nl